Frequently asked questions-We've got you covered

Shipping & Delivery

Q: "How long does shipping take?"
A: "Orders ship within 1-2 business days. Standard delivery: 3-5 days. Track your order anytime via email link. Free on orders over $150"

Q: "Do you ship internationally?"
A: "Yes, to over 50 countries. Duties may apply—calculate at checkout."

Returns & Warranties

Q: "What if I'm not satisfied?"
A: "Enjoy our 30-day money-back guarantee. Return for a full refund, no questions asked. Just contact support for a free label."

Q: "Is there a warranty?"
A: "All products come with a 1-year warranty against defects. We'll repair or replace—your satisfaction is our priority."

Product Questions

Q: "Are your massagers safe for daily use?"
A: "Absolutely—FDA-cleared and made with non-toxic materials. Consult a doctor if you have medical conditions."

Q: "How do I clean the products?"
A: "Wipe with a damp cloth. Avoid submerging in water for longevity."

Payments & Security

Q: "Is my payment secure?"
A: "Yes, we use SSL encryption and trusted gateways like Stripe. No card details stored on our servers."

Q: "What payment methods do you accept?"
A: "Credit cards, PayPal, Apple Pay, and more, for wholesale order, kindly contact costumer care for payment instructions

Still have questions?

Email info@ruigesolutions.com or chat live 24/7.

Find quick answers to common queries about our body massagers and household electronics.